Video Mystery Shopping
Using the latest digital recording equipment, our video mystery shopping programmes give you a unique opportunity to put yourself in the shoes of your customer and see the experience they receive.
Our trained video mystery shoppers use covert camera to capture the experience and also complete a full evaluation report. Once the visit has been completed you’ll receive a copy of their report and a link to the footage of their experience.
Through our online portal, you can review the video footage on your laptop, tablet or phone. The evaluation report and analysis can be viewed while you watch the footage via our online portal, enabling you to takes notes and use for feeding back to the team.
If you want to truly see and experience what your customers experience at your locations, speak to us and we’ll develop a unique video mystery shopping programme for you.