Video Mystery Shopping

Utilising the the latest digital recording equipment, our video mystery shopping programmes offer a unique opportunity to step into your customers’ shoes and see their experience firsthand.

Our experienced video shoppers use discreet cameras to capture the entire customer experience.  After the evaluation, you’ll receive a copy of the report along with a link to the recorded footage of their experience.

With our online portal, you can conveniently review the video footage on your laptop or phone. The evaluation report and analysis are accessible alongside the footage, allowing you to view everything seamlessly through our app or portal.

If you want to fully understand what your customers experience at your locations, reach out to us, and we’ll create a customised video mystery shopping programmes tailored to your needs.