Our mystery shopping programmes are far more than just measurement and insight. They measure, manage and improve customer experiences across all your customer touch points.
Our mystery shop visit reports provide a balance of qualitative and quantitative feedback, giving front-line teams the opportunity to understand the experience of their customers, the impact of their actions and form a solid base as a training tool.
We’ll work closely with you to communicate the results and advice to front-line teams on how to refine their customer interactions while the insight teams focus on the strategic improvements of the customer’s experience.
The interactions between front-line staff and customers define a business or brand, and in today’s competitive world, having a detailed understanding of these interactions has never been more important.