Coaching Evaluations

Operational excellence is key to an organisation and collating, accessing and disseminating information gained from Coaching Evaluations is critical.

Our nationwide team of Coaching Evaluators can quickly improve standards using our unique process

  • Covert mystery customer evaluation of your team’s sales and service skills.
  • Overt audit of operations and brand standards.
  • Discuss identified areas in need of improvement with the manager and team member.
  • Agree an actionable improvement plan with the manager and team member.
  • Evaluation report and action plans submitted to the unit and head office team.