Independent mystery shopping
See whether service standards, customer journeys and sales behaviours are delivered consistently.
For UK multi-site businesses
Know what customers really experience across your locations.
Independent mystery shopping and video evaluations that help Operations Directors, Retail Directors and customer experience teams identify missed opportunities and improve frontline performance.
30 years of experience100,000+ evaluationsUK-wide programmes
Built for operational decisions
Evidence you can act on.
From a single pilot to a recurring UK-wide programme, MCE provides practical findings, clear reporting and the detail needed for constructive coaching.
Covert video evaluations
Understand real customer interactions with visual evidence to support meaningful feedback.
Operational insight
Identify recurring patterns across locations and prioritise practical improvements.
Client confidence
Trusted experience. Practical results.
Explore first-hand feedback from operations and customer experience leaders, and see how MCE has supported real programmes.
From insight to improvement
Clear reporting, location-level findings and practical actions help your teams focus on the behaviours that make a difference.
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Tell us about your locations.
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For businesses commissioning evaluations. Already a mystery shopper? Access your shopper portal here.