Client feedback from organisations MCE has worked with since 1997. Testimonials are reproduced from the supplied 2026 collection, with an additional recommendation from Admiral Casino.
Amazon
“Using Mystery Customer Evaluations service enables Amazon to ensure that the basic standards we expect from our team members are being met. By utilising the online analysis tools we have also been able to see if there were trends across the group - in terms of strengths and weaknesses. This has helped us focus our on-going training in these areas.”
“Our Business Managers felt the comprehensive reports were extremely useful and gave them a foundation for planning their on-going onsite training. I would highly recommend this service. It is very affordable and would provide any business with comprehensive feedback about their teams customer service and selling skills.”
Alistair Jose · UK Analyst
Starbucks
“MCE provided bespoke evaluation reports that were clearly able to identify the strengths and weaknesses in our business. We enjoyed the personal service and state of the art back of house reporting. We would encourage anyone wanting to know more about their business to give them a call.”
Mike Steele · Head of Operations
Dunelm
“I’m really pleased we choose to work with MCE as the mystery customer evaluations have given us great insight on how to improve our processes.”
“By improving our processes, we have been able to make the customer's sales journey smoother and it has identified areas to help our colleagues ensure they give our customers a great service.”
Tim Slade · Central Operations Director
British Gas
“MCE provide a high-quality evaluation service - having requested several visits at short notice, their response was excellent – the evaluation reports and analysis were completed along with the video footage within 24 hours.”
Alan Paterson · Face to Face Sales Manager
Whittard of Chelsea
“I would fully endorse MCE and encourage you to elect for the video and written evaluation package. Mark has been super easy to work with, quickly and efficiently helping us incorporate our customer journey into the service excellence report. The video element has been incredibly helpful in bringing the mystery shop visit to life for our store colleagues.”
“We can celebrate success and easily identify areas for improvement. We have already adjusted our customer journey based on store feedback and the videos bringing this to life. At times, viewing the lower-scoring videos has been painful but powerful. I wish we had invested in launching this initiative much sooner.”
Simon Jones · Head of Retail
Eurochange
“Eurochange has used Mystery Customer Evaluations services across all our stores. We have found them to be extremely reactive to our short notice requests, their reports and portal provide a wide range of extremely useful information and are easy to access and utilise. Video footage provided has been clear and easy to understand.”
“MCE have also proved themselves willing and able to adapt to our requests. In short, we would have no hesitation in recommending their mystery shopping services.”
Richard Turner · Operations Director
Robinsons Brewery
“The mystery customer evaluation programme is a key part of our strategy to ensure we deliver consistently outstanding levels of service quality and ultimately drive our business forward.”
“Based on the feedback we glean from the Performance Reports and Analysis, we’ve been able to continually drive to keep us and our teams focused in on key areas. We’ll continue to work with MCE to improve these standards across our estate.”
Sarah Rogers · Customer Experience Manager
Arriva Trains Wales
“Mystery Customer Evaluations’ approach provides us with an inside look into the customer experience and a way to gauge customer satisfaction. This process is extremely important when trying to find ways to improve satisfaction levels and to innovate and grow our company's customer base.”
“We use the reports that mystery shoppers submit to obtain important information about our business to give us more of an idea as to where and how to improve. It also provides us with insight into how our employees are interacting with customers. This helps to ensure that all our employees are conducting themselves in the right way and giving the customer the best experience possible.”
“I’d highly recommend their services to anyone looking at developing a mystery shopping programme for their business.”
Barry Lloyd · Head of Customer Experience
Protyre
“Working with Mystery Customer Evaluations has given us a clear understanding of how we can improve sales, service, and internal processes across our business. The video mystery shop programme has been invaluable — the footage allows us to see the customer journey through the eyes of the customer, while the detailed reports highlight both strengths and areas where development is needed. This has enabled us to better support our team members, refine our processes, and ultimately provide a higher level of service to our customers. I would highly recommend MCE to any business looking to drive performance improvements and deliver consistently excellent service.”
David Sholicar · National operations manager
Chaiiwala
“MCE worked with us to tailor make a written and video customer experience programme that accurately measures the sales and service skills of our team within our fast dine in restaurants. The evaluation reports and analysis has enabled us to track what progress has been made and also pick up on any areas that are falling short.”
“The quality of the video footage is great and we can see and hear how our team are interacting with customers. I would recommend MCE to any customer facing company that would like to improve sales and service levels.”
James Weaver · Franchise Business Consultant
Day Lewis Pharmacy
“Mark and his team have been very flexible as we have developed our Mystery Shopping programme. His communication and advice has been superb and he has gone the extra mile to support all our pharmacy teams by engaging them at our Annual conference. I look forward to working with Mark and his team.”
Tim Rendell · Head of Pharmacy
Admiral Casino
“We’ve been working with Mystery Customer Evaluations since the start of 2026 and have been very pleased with the service so far. Everything has been straightforward from the beginning, and they’ve been easy and reliable to work with.”
“Mark, who we deal with directly, has been extremely helpful and professional throughout. He’s always quick to respond, keeps things on track, and is a pleasure to deal with.”
“They’re also very proactive when it comes to advice and support, not just providing reports and video footage - but helping us get real value from them. Overall, it’s been a really positive experience and we’re very happy with how things are going.”
James Sturgess · Regional Director of Operations
Some testimonials reflect historical engagements and do not imply that all featured organisations are current clients.
