|
|
|
- 75% of all business is lost on a customer's first contact with a company.
- For every 1 customer who takes the time to complain, 4 more feel the same way.
- 9 out of 10 dissatisfied customers don't complain, 7 out of 9 just don't come back.
- 1 in 5 customers who’ve had a bad experience tell 8 others about it.
- 9 out of 10 customers will continue to do business if a complaint is rectified on the spot.
- It costs 5 times more to get new customers, than to keep existing one.
- In a survey of 2.374 customers from 14 organisations, more than 40% listed poor service as the main reason for switching to the competition, while only 8% listed price.
Imagine how much you could be losing just now by not having your establishments evaluated. It could be one sale/customer per hour, day or week. We could be checking all of this for a small investment per visit. |
