The art of being a secret shopper is, you guessed, operating in secrecy. Also known as mystery shopping, the industry is designed around a company who needs feedback and looks for a third-party, independent evaluator for a professional assessment of what does and doesn’t work. Whether it's a product or service, mystery shopping is a valuable tool in helping companies to improve their customer satisfaction and product development.

When you’re hired as a mystery shopper, you will either be conducting your evaluation in person, via the telephone or online. Theres also a physical storefront, you will likely be entering into a store, possibly making a purchase and evaluating sales and customer service.

If your assignment involves actually going out and shopping, you’ll need to dress according to the unit your evaluating. The basis of secret shopping is to be secretive and to not let others know that they are being evaluated. If you show up in a business suit and look prepared to take notes, there won't be much of a mystery in your assignment.

Mystery customer evaluations and a specialist Secret shopping agency, contact us today for a informal quote or a chat.