Supergroup aka Superdy finance boss got his sums wrong, mistaking a ‘plus’ sign for a ‘minus’ wiped £175 million off their market value, we all make mistakes but that’s a big one.
When our team of evaluators are mystery shopping units, they’re not there catch staff making mistakes, we’d much rather catch them doing it right. We’ve discovered recognition is far more rewarding, rather then being put down – think ‘carrot and stick analogy’.
If you’d like to know if your team are doing things right when you’re not their, let us know and we’ll arrange a mystery shop in a unit of your choice. www.mysterycustomerevaluations.com