Justin Preston helps British shoppers become savvy hagglers. Fitted with earpieces and armed with Justin’s insider tips, mystery shoppers hit the stores to try to bag a bargain on big-ticket items from cars to kitchens and holidays to designer clothes.

Justin also heads behind the tills to help ailing British businesses and meets insiders from the industries where Brits splash the most cash, who spill the beans on how to get a bargain.

And each week Justin teams up with Which? to get the inside track on which High Street deals really make sense.

Here at Mystery Customer Evaluations, we’re always looking for more secret shoppers, become one of our team here: www.mysterycustomerevaluations.com

Mystery shopper, Mystery Shopping and Mystery Shopper Jobs are all terms used to describe what a secret shopper does. It’s a covert evaluation by a trained evaluator. Their job is to test and measure the sales and service skills of staff in their natural environment i.e. it could be a bar, hotel, restaurant, coffee or retail shop etc.

The mystery shopping company usually pays the mystery shopper to undertake the assignment. However its not as simple as just turning up and getting a free meal and drink. Once undertaken they then need to complete a detailed secret shopper report outlining their experience.

You’ve got to be able to remember specific questions, key points, observe what staff do and more importantly, do not do.

If you are still interested and would like to become a mystery shopper with mystery customer evaluations, then join us via the following link: www.mysterycustomerevaluations.com

Mystery shopping or also sometimes referred to as mystery shopper is a phenomenon which is increasing in popularity over the recent years. It is actually a form of market research employed by many different companies for improving their sales and service standards.

For those of you who don’t know, mystery shopping is where you are required to pose as an ordinary customer and perform everyday tasks such as trying a service or product. You then fill in certain forms containing a certain a set of questions.

Market shopping is a huge industry which costs billions of pounds annually and companies are constantly seeking new ways to improve on their existing product and services through this type of Research.

Mystery shopping is growing rapidly in the UK. In fact, it is a global phenomenon that cannot be denied. Exercise your power as a mystery shopper and earn money at the same time!

Mystery customer evaluations undertake Mystery shopping throughout the UK. Call or email us for more information. www.mysterycustomerevaluations.com

Can you really be a secret shopper or mystery shopper? Will people really pay you to eat out or shop? Companies hire mystery shoppers to shop and experience a service and product. Then you (the mystery shopper) complete and turn in a written evaluation per that company’s instructions.

Mostly a mystery shopper acts undercover (the location doesn’t know they’re being shopped); but sometimes the hiring company asks you to reveal yourself at the end of the shop for various reasons such as to give an employee a reward for top customer service. Or some even ask you to use a digital camera now to take a photo of the product.

Regardless, I still receive weekly e-mails alerting me to potential mystery shopper assignments in my area from lots of companies. So once you’re on a mystery shopping agent’s list and you’ve bagged a couple of shops as a mystery shopper without making errors, you’ll keep getting asked over and over again.

I’ve bowled at two different bowling lanes as a mystery shopper. I’ve bought books at book stores paid for by the mystery shopping company. I shopped a golf range and store with my husband at the mystery shopping company’s expense. I’ve purchased petrol and drinks at convenience stores as a mystery shopper. I’ve had offers to do mystery shops at banks, bus stations, home sales/model showrooms, hotels, bars and other places. When I was actively mystery shopping, I had more offers than time.

So I decided to limit my mystery shopping experiences to meals for two (with my husband) for which I’d be reimbursed. The cost of the meal and drinks and a small fee to boot.

Here at mystery customer evaluations we are always have new and exciting Mystery shopping jobs contact us now for more information. We always was new mystery shopper jobs as well: www.mysterycustomerevaluations.com

Mystery shopping arrived in the 40s as a way to measure employee performance and general service or product delivery. Tools used to measure employee integrity range from questionnaires and written reports to video evaluations.

Posing as a normal customer, a mystery shopper performs specific tasks that are prearranged but carried out secretly. Staff remain oblivious as to who they are and what their objectives are.

Evaluations might include making a hotel reservation, experiencing dinner or wine service, asking questions at reception, making a complaint or buying a product. During this time, they gather constructive information discreetly and professionally.

The mystery shopping company will then review and analyse the key information and data they have collected, and produce a detailed report showing the outcome of the shoppers experiences.

It is likely they will use a percentage scoring structure to evaluate performance and to compare against previous evaluations.

Mystery customer evaluations are always looking for new Mystery shoppers and all over the UK. Contact us today for more information on our mystery shopper consultancy.

The first question to ask the next time you see an employee handling a customer-service issue badly is this one, to yourself: Am I sure I have already communicated the right way to do this?

The old management line is You can expect what you inspect. If you are not going to inspect your own customer-service guidelines and training materials, you can not expect much.

What is the best frequency of review? Depends upon the company. Clearly, start-ups and quickly growing companies should review often – their situation is changing daily, and owners and managers will want to make sure customer service is keeping up.

Once you have got your policies set and reviewed the next step is performing actual customer-service monitoring and, depending upon what you find, either congratulating or correcting employees.

If you are not sure, our team of mystery shoppers from our mystery shopping consultancy can do it for you. We are always looking for new Mystery shoppers so please contact us now.

There are several advantages and disadvantages of mystery shoppers; the main challenge is the title that’s given to this secretive industry, everything from secret shopper to mystery customer – but what’s correct.

We’d recommend mystery customers, as this covers bar, hotels, restaurants and really any customer facing service sector, whereas mystery shop does what it says on the tin, being a mystery shopper in supermarkets and convenience stores etc.

Would you like to become part of our team, well simply visit our web site: www.mysterycustomerevaluations.com or go straight to the joining site: http://apply.mysterycustomerevaluations.com

Gordon Ramsay would run the restaurant and Mary Portas would take charge of the rooms. Gok Wan would be running the Bar and events; Phil Spencer would be Maitre d’; and Dr Christian Jessen would head up the gym. Kim Woodburn would take on Head of Housekeeping, Kirstie Allsopp would dazzle as Concierge and Katie Piper run the Spa. And Hilary Devey might even pop in for a surprise appearance.

Welcome to Hotel GB, the first ever hotel staffed by Channel 4′s most well-known and popular faces. For one week only, these Channel 4 stars will take over a hotel and staff it with unemployed people desperate for a break in an attempt to show that hard work and a great attitude are the best way to get on.

Our team of mystery shoppers would love to mystery shop the hotel, not sure how Mr Ramsay would take the constructive development points that our evaluators would compile.

If you’re a hotel, bar or restaurant owner and would like to improve your teams sales and service skills – then contact mystery customer evaluations for all your mystery shopping requirements.
www.mysterycustomerevaluations.com

Mystery shopping is a process where you employ “secret shoppers” to do business with your company and then report back to you with their experiences good or bad. Mystery shopping or a mystery consumer is a tool used externally by market research companies or watchdog organizations or internally by companies themselves to measure quality of service or compliance to regulation, or to gather specific information about products and services.
Mystery Shopping is important: The beauty of secret shopping is that you should get an unbiased opinion on all aspects of your business. If you own a store for example you will find out how customers are treated by staff and how easy it was to purchase from you. If you manage a contact centre, mystery shoppers can call your employees and you will gain a good understanding of how well the call went.
We are providing tailor made mystery shopping solutions to forward thinking companies, many of which are household names. We provide a 100 percent money back guarantee anytime within 30 days.

When selecting the people or agency to conduct your research, you will want to ensure that whoever you employ has the qualities and skills needed to do a good job. Choosing a Mystery Shopping Agency company that makes a real difference to your performance and profitability is a big decision. Choose the right agency and you could boost your business, get the decision wrong and you waste valuable time, effort and money.

They should have good abilities in the following areas:
Able to follow instructions.
Good with details and memorizing things writing skills.
They must be objective.
Reliability
Ability to meet deadlines

We have the systems to process and the tools to make a sizable and lasting improvement. Above all we have the experience to identify and guide you through the critical business issues that affect your customer loyalty, satisfaction and sales. Our Team is dedicated to helping your business understand how well it performs in front of your customers; and whether the promise of ‘satisfaction guaranteed’ offered by you, is actually delivered.

I’m often asked what’s the difference between Mystery shopper & Mystery Shopping, well its pretty simple:

A Mystery Shopper is a trained evaluator that follows a specific brief when undertaking an evaluation.
Mystery shopping is the term used to describe the activity that a Mystery Shopper undertakes.

These are the main two terms used to describe a covert evaluation, however, there are a whole host of others ie mystery customer, mystery evaluator, secret shopper, covert assessor etc etc.

Whatever term you choose (Mystery shopper & Mystery Shopping), you can ensure our team here at Mystery Customer Evaluations will be able to accommodate your requirements. Get in touch via our web site for more information: www.mysterycustomerevaluations.com