Mystery Customer Evaluations

Mystery shopping or also sometimes referred to as mystery shopper is a phenomenon which is increasing in popularity over the recent years. It is actually a form of market research employed by many different companies for improving their sales and service standards.

For those of you who don’t know, mystery shopping is where you are required to pose as an ordinary customer and perform everyday tasks such as trying a service or product. You then fill in certain forms containing a certain a set of questions.

Market shopping is a huge industry which costs billions of pounds annually and companies are constantly seeking new ways to improve on their existing product and services through this type of Research.

Mystery shopping is growing rapidly in the UK. In fact, it is a global phenomenon that cannot be denied. Exercise your power as a mystery shopper and earn money at the same time!

Mystery customer evaluations undertake Mystery shopping throughout the UK. Call or email us for more information. www.mysterycustomerevaluations.com

Gordon Ramsay would run the restaurant and Mary Portas would take charge of the rooms. Gok Wan would be running the Bar and events; Phil Spencer would be Maitre d’; and Dr Christian Jessen would head up the gym. Kim Woodburn would take on Head of Housekeeping, Kirstie Allsopp would dazzle as Concierge and Katie Piper run the Spa. And Hilary Devey might even pop in for a surprise appearance.

Welcome to Hotel GB, the first ever hotel staffed by Channel 4′s most well-known and popular faces. For one week only, these Channel 4 stars will take over a hotel and staff it with unemployed people desperate for a break in an attempt to show that hard work and a great attitude are the best way to get on.

Our team of mystery shoppers would love to mystery shop the hotel, not sure how Mr Ramsay would take the constructive development points that our evaluators would compile.

If you’re a hotel, bar or restaurant owner and would like to improve your teams sales and service skills – then contact mystery customer evaluations for all your mystery shopping requirements.
www.mysterycustomerevaluations.com

Mystery shopping is a process where you employ “secret shoppers” to do business with your company and then report back to you with their experiences good or bad. Mystery shopping or a mystery consumer is a tool used externally by market research companies or watchdog organizations or internally by companies themselves to measure quality of service or compliance to regulation, or to gather specific information about products and services.
Mystery Shopping is important: The beauty of secret shopping is that you should get an unbiased opinion on all aspects of your business. If you own a store for example you will find out how customers are treated by staff and how easy it was to purchase from you. If you manage a contact centre, mystery shoppers can call your employees and you will gain a good understanding of how well the call went.
We are providing tailor made mystery shopping solutions to forward thinking companies, many of which are household names. We provide a 100 percent money back guarantee anytime within 30 days.

When selecting the people or agency to conduct your research, you will want to ensure that whoever you employ has the qualities and skills needed to do a good job. Choosing a Mystery Shopping Agency company that makes a real difference to your performance and profitability is a big decision. Choose the right agency and you could boost your business, get the decision wrong and you waste valuable time, effort and money.

They should have good abilities in the following areas:
Able to follow instructions.
Good with details and memorizing things writing skills.
They must be objective.
Reliability
Ability to meet deadlines

We have the systems to process and the tools to make a sizable and lasting improvement. Above all we have the experience to identify and guide you through the critical business issues that affect your customer loyalty, satisfaction and sales. Our Team is dedicated to helping your business understand how well it performs in front of your customers; and whether the promise of ‘satisfaction guaranteed’ offered by you, is actually delivered.