Mystery Customer Telephone Calls.     How do your staff answer the phone when you are not there. Are the benefits of your product or service actively sold. Are customer complaints being dealt with promptly and efficiently, would you like to know how your staff deals with telephone inquiries when you are not there. Recorded Performance Evaluations.     Recorded Performance Evaluations allow the Management and staff to view and hear with exceptional clarity how enquiries and sales are being handled. We use the latest 'State of the Art' recording technology that enables us to provide you with a DVD of the customer’s experience. Competitor Analysis.     How your competitors rate against you. What they are doing right/wrong and saying about your company, product or service. Let us provide the barometer to compare customer's perceptions of your business, with perceptions of your competitors. Instant surveys.     Got an idea that you want to test? We’ve got over two thousand consumers waiting to provide you with meaningful insights into any questions or concepts you want answers to. It’s superb value compared to face to face interviews, it also provides you with real time results as each evaluator completes the survey online. You can even profile the consumers by age, gender, location and also ask any type of question i.e. ‘Who serves the best coffee Starbucks or ‘Costa’ or ‘Is changing Pizza Hut to Pasta Hut a good idea’. Online satisfaction surveys.     Online satisfaction surveys allow your customers to complete a short questionnaire once they have been to one of your units. The reporting runs on the same online system we use with mystery shopping evaluations, this enables you to merge them together to create powerful and meaningful trending and graphing at the click of a button. Web cam sound bites.     Webcam Sound Bites are short, creative videos that convey the perceptions of your service or brand. They are perfect for research, training, seminars, sales presentations, internal communications, and illustrating key issues facing your business. We design and agree on a questionnaire, a trained assessor then visits your unit and evaluates it based on your predetermined criteria. They evaluate the service, take notes then return home to record their perceptions on a web cam. We provide a secure online viewing platform that allows you and your colleagues, who are often too busy to read huge reports, access to consumers’ views in a new, exciting and viable way. Mystery E-Valuations.     Our E-shoppers can visit your web site and assess its ease of use, any technical challenges and the online ordering process. Enquiries and responses can be monitored; we can also order an item and track it all the way through to delivery. This enables us to see the quality of the packaging, condition in which it arrives, and whether the correct brochures and sales information is enclosed. We can also establish if the returns process is easy to use and efficient. Staff Shadowing and Cloning.     We unpack your staffs existing sales presentation before working with them to create powerful language patterns and strategies that will influence prospects to buy from you. By recording these details and building a pattern of the successful models employed by your top fee earners, we can then assist you to replicate the behavioural characteristics and communication structures that are proven winners across the board. Sales Training.     People buy products and services because they feel good about them. We teach your staff how to elicit those emotional states, compound them and link them to your product or service. You will learn how to structure language and non verbal communication in such a way it’s irresistible for customer to buy from you. Business and Executive Coaching.     Coaching unlocks a persons potential to maximise their performance, it’s an ongoing relationship which focuses on clients taking action towards the realisation of their goals. Once identified, the Coach supports them to achieve their goals, assisting them to keep focused, on track and to overcome any challenges on the way.